SERVICES
ALLUK COVERED LTD
UK Based Call Centres
Our call centre is available for help concerning any technical requirements or faults, ourtrained staff are able to guide you through any issues, repair requests and replacement services. Any aspects of your service or requests can be arranged by contacting us.
Our Service Explained
Firstly, a remote checkup to determine the current status of the equipment will take place.
If the equipment needs to be looked at by an engineer, then we will send an engineer to perform a thorough safety inspection of your appliances and fix any faults. This includes inspection and testing of key components, checks for signs of wear and tear and the repair of minor problems found during the service (dependent on severity and work required).
The engineer will also offer help and guidance for any features or setup queries.
Your service will apply to the equipment that you told us you have when you first arranged the service, or when we first contacted you about our services.
Returns Policy
If you decide that you no longer wish to have your equipment serviced by ALLUK COVERED LTD then you can cancel the agreement by calling us on 0161 821 8884, alternativally, you can email us at info@allukcovered.co.uk or send a letter to the address below.
50 Fort Fareham Road, Fareham, England, PO14 1DH
United Kingdom
Cancellation Policy
You may cancel this agreement by giving us notice in writing within 28 days from receipt of our details including these terms and conditions or, if later, from our receipt of your payment (the cooling off period).
If you cancel it within this period we will provide you with a full refund. Your right to cancel will be lost if you have received a service from us during this cooling off period with your agreement. Except for the cooling off period and the circumstances described under changes to your agreement below, you may not otherwise cancel your agreementbefore the expiry of the applicable term. Consumer Protection (Distance Selling) Regulations 2000: You may cancel your agreement by giving notice in writing at any time up to and including the 8th working day (excluding Saturdays, Sundays and public holidays) after you receive the service documents.
If you have used a service, we reserve the right to make a reasonable charge for the direct costs we have incurred in providing the services that you have received. Refunds, when agreed will normally be credited to your bank account within 5-10 working days.
All Costs Covered
The price quoted is the price you'll pay. Once our engineer has visited your property to assess problem, your price is fixed, with no hidden extras.
Agreed Repair Time Slots
We all have busy lives, and none of us like waiting around. That's why ALLUK COVERED LTD will arrange a repair time slot at your convenience, so you know when to expect us. If you need to rearrange your repair, simply call our team.
Refund Policy
You may cancel this service by giving us notice in writing within 28 days from receipt of our details including these terms and conditions or, if later, from our receipt of your payment (the cooling off period).
If you cancel it within this period we will provide you with a full refund. Your right to cancel will be lost if you have received a service from us during this cooling off period with your agreement. Except for the cooling off period, you may not otherwise cancel your service before the expiry of the applicable term. ConsumerProtection (Distance Selling) Regulations 2000: You may cancel this service by giving notice in writing at any time up to and including the 8th working day (excluding Saturdays, Sundays and public holidays) after you receive the service documents.
If you have used a service under this service we reserve the right to make a reasonable charge for the direct costs we have incurred in providing the services that you have received. Refunds, when agreed will normally be credited to your bank account within 5-10 working days.